{"id":82129,"date":"2022-07-12T16:32:43","date_gmt":"2022-07-12T14:32:43","guid":{"rendered":"https:\/\/www.cdautomation.com\/?page_id=82129"},"modified":"2025-01-29T08:43:25","modified_gmt":"2025-01-29T07:43:25","slug":"fragen-sie-nach-technischem-support","status":"publish","type":"page","link":"https:\/\/www.cdautomation.com\/de\/fragen-sie-nach-technischem-support\/","title":{"rendered":"Fragen Sie nach technischem Support"},"content":{"rendered":"

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Fragen Sie nach technischem Support<\/h1>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row rt_row_background_width=“default“ rt_row_style=“default-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“][vc_column width=“1\/2″ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“][vc_column_text css=““]<\/p>\n

Mit diesem Formular k\u00f6nnen Sie Informationen und Unterst\u00fctzung bei technischen Fragen anfordern. Wenn Sie hingegen ein defektes Ger\u00e4t an uns zur\u00fccksenden m\u00f6chten, m\u00fcssen Sie dieses Formular verwenden:
\nhttps:\/\/www.cdautomation.com\/de\/rma-genehmigung-fuer-materialruecksendungen\/<\/a><\/div>\n
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F\u00fcllen Sie das Formular mit allen erforderlichen Informationen aus:<\/h3>\n
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  1. \n
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    • Geben Sie uns Angaben zu dem Ger\u00e4t, f\u00fcr das Sie Hilfe anfordern<\/strong>:<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
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      • Modell<\/li>\n
      • Bestellcode (auf dem Etikett an der Seite des Ger\u00e4ts angegeben)<\/li>\n
      • Seriennummer (auf dem Etikett an der Seite des Ger\u00e4ts angegeben)<\/li>\n<\/ul>\n
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        1. \n
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          • <\/li>\n
          • Geben Sie den Grund f\u00fcr die Hilfe an<\/strong>:<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
              \n
            • Softwarekonfiguration<\/li>\n
            • Hardwarekonfiguration<\/li>\n
            • Verbindung<\/li>\n
            • Andere<\/li>\n<\/ul>\n
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              1. \n
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                • Dokumentation anh\u00e4ngen:<\/strong> Bild oder Dokument, das helfen kann, den Grund der Anfrage besser zu erkl\u00e4ren<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
                  <\/div>\n

                  Nach dem Ausf\u00fcllen des Formulars wird ein Ticket erstellt und Sie erhalten die Zugangsdaten per E-Mail, um auf Ihr Portal f\u00fcr technische Unterst\u00fctzung zuzugreifen<\/strong>, wo Sie direkt mit unseren Technikern kommunizieren k\u00f6nnen<\/strong> und einsehen k\u00f6nnen jederzeit den Status Ihres Tickets und aller bei uns er\u00f6ffneten Tickets<\/strong>.
                  \nSie k\u00f6nnen jedoch auch ohne das Hilfeportal per E-Mail mit unserer Unterst\u00fctzung kommunizieren, <\/strong>indem Sie auf die E-Mails unserer Techniker antworten<\/strong>.<\/p>\n<\/div>\n

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                  Laden Sie unsere Fernwartungssoftware herunter und f\u00fchren Sie sie aus, um online technischen Support zu erhalten:<\/h4>\n

                  [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner rt_row_style=“global-style“ rt_row_borders=““ rt_row_paddings=“true“ rt_bg_effect=“classic“ rt_bg_image_repeat=“repeat“ rt_bg_size=“cover“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ rt_bg_video_format=“self-hosted“ rt_bg_color=“#fff5ea“][vc_column_inner width=“1\/5″ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ offset=“vc_hidden-sm vc_hidden-xs“][\/vc_column_inner][vc_column_inner width=“2\/5″ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ offset=“vc_hidden-sm vc_hidden-xs“][vc_btn title=“CDA QuickSupport.zip“ color=“warning“ align=“center“ css=“.vc_custom_1717680050531{padding-bottom: 15px !important;}“ link=“url:https%3A%2F%2Fwww.cdautomation.com%2Fdwn%2Fcda-quicksupport.zip“][\/vc_column_inner][vc_column_inner width=“2\/5″ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“ offset=“vc_hidden-sm vc_hidden-xs“][vc_btn title=“CDA QuickSupport.exe“ color=“warning“ css=““ link=“url:https%3A%2F%2Fwww.cdautomation.com%2Fdwn%2Fcda-quicksupport.exe“][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=“1\/2″ rt_wrp_col_paddings=“false“ rt_border_top=““ rt_border_bottom=““ rt_border_left=““ rt_border_right=““ rt_border_top_mobile=““ rt_border_bottom_mobile=““ rt_border_left_mobile=““ rt_border_right_mobile=““ rt_bg_image_repeat=“repeat“ rt_bg_size=“auto auto“ rt_bg_position=“right top“ rt_bg_attachment=“scroll“][vc_column_text]<\/p>\n

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