{"id":82120,"date":"2022-07-12T16:26:37","date_gmt":"2022-07-12T14:26:37","guid":{"rendered":"https:\/\/www.cdautomation.com\/?page_id=82120"},"modified":"2024-06-06T16:48:37","modified_gmt":"2024-06-06T14:48:37","slug":"solicite-soporte-tecnico","status":"publish","type":"page","link":"https:\/\/www.cdautomation.com\/es\/solicite-soporte-tecnico\/","title":{"rendered":"Solicite soporte t\u00e9cnico"},"content":{"rendered":"

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Solicite soporte t\u00e9cnico<\/h1>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row rt_row_background_width=\u00bbdefault\u00bb rt_row_style=\u00bbdefault-style\u00bb rt_row_borders=\u00bb\u00bb rt_row_paddings=\u00bbtrue\u00bb rt_bg_effect=\u00bbclassic\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbcover\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb rt_bg_video_format=\u00bbself-hosted\u00bb][vc_column width=\u00bb1\/2″ rt_wrp_col_paddings=\u00bbfalse\u00bb rt_border_top=\u00bb\u00bb rt_border_bottom=\u00bb\u00bb rt_border_left=\u00bb\u00bb rt_border_right=\u00bb\u00bb rt_border_top_mobile=\u00bb\u00bb rt_border_bottom_mobile=\u00bb\u00bb rt_border_left_mobile=\u00bb\u00bb rt_border_right_mobile=\u00bb\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbauto auto\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb][vc_column_text css=\u00bb\u00bb]<\/p>\n

Este formulario es para solicitar informaci\u00f3n y asistencia sobre cuestiones t\u00e9cnicas. Por otro lado, si necesita devolvernos unidades averiadas, debe utilizar este formulario:
\nhttps:\/\/www.cdautomation.com\/es\/rma-autorizacion-de-devolucion-de-material\/<\/a><\/div>\n
\n

Rellena el formulario con toda la informaci\u00f3n solicitada:<\/h3>\n
    \n
  1. \n
      \n
    • Danos indicaci\u00f3n relacionada con la unidad en la que est\u00e1s solicitando asistencia<\/strong>:<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
        \n
      • N\u00famero de modelo (indicado en la etiqueta del lateral del aparato)<\/li>\n
      • C\u00f3digo de pedido (indicado en la etiqueta del lateral de la unidad. Si no est\u00e1 disponible, escriba \u00abND\u00bb)<\/li>\n
      • N\u00famero de serie<\/li>\n<\/ul>\n
          \n
        1. \n
            \n
          • <\/li>\n
          • Indique el motivo de la asistencia<\/strong>:<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
              \n
            • Configuraci\u00f3n de software<\/li>\n
            • Configuraci\u00f3n de hardware<\/li>\n
            • Conexi\u00f3n<\/li>\n
            • Otro<\/li>\n<\/ul>\n
                \n
              1. \n
                  \n
                • Adjuntar documentaci\u00f3n:<\/strong> fotograf\u00eda o documento que pueda ayudar a explicar mejor el motivo de la solicitud<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
                  <\/div>\n

                  Luego de llenar el formulario, se crear\u00e1 un ticket y recibir\u00e1s v\u00eda email las credenciales para acceder a tu portal de asistencia t\u00e9cnica<\/strong> donde podr\u00e1s comunicarte directamente con nuestros t\u00e9cnicos<\/strong> y ver en en cualquier momento el estado de su ticket y todos los tickets abiertos con nosotros<\/strong>.
                  \nSin embargo, podr\u00e1 comunicarse con nuestra asistencia incluso sin pasar por el portal de asistencia<\/strong>, a trav\u00e9s de correo electr\u00f3nico respondiendo a los correos electr\u00f3nicos de nuestros t\u00e9cnicos<\/strong>.<\/p>\n<\/div>\n

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                  Descargue y ejecute nuestro software de asistencia remota para obtener asistencia t\u00e9cnica en l\u00ednea:<\/h4>\n

                  [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner rt_row_style=\u00bbglobal-style\u00bb rt_row_borders=\u00bb\u00bb rt_row_paddings=\u00bbtrue\u00bb rt_bg_effect=\u00bbclassic\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbcover\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb rt_bg_video_format=\u00bbself-hosted\u00bb rt_bg_color=\u00bb#fff5ea\u00bb][vc_column_inner width=\u00bb1\/5″ rt_wrp_col_paddings=\u00bbfalse\u00bb rt_border_top=\u00bb\u00bb rt_border_bottom=\u00bb\u00bb rt_border_left=\u00bb\u00bb rt_border_right=\u00bb\u00bb rt_border_top_mobile=\u00bb\u00bb rt_border_bottom_mobile=\u00bb\u00bb rt_border_left_mobile=\u00bb\u00bb rt_border_right_mobile=\u00bb\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbauto auto\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb offset=\u00bbvc_hidden-sm vc_hidden-xs\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb2\/5″ rt_wrp_col_paddings=\u00bbfalse\u00bb rt_border_top=\u00bb\u00bb rt_border_bottom=\u00bb\u00bb rt_border_left=\u00bb\u00bb rt_border_right=\u00bb\u00bb rt_border_top_mobile=\u00bb\u00bb rt_border_bottom_mobile=\u00bb\u00bb rt_border_left_mobile=\u00bb\u00bb rt_border_right_mobile=\u00bb\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbauto auto\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb offset=\u00bbvc_hidden-sm vc_hidden-xs\u00bb][vc_btn title=\u00bbCDA QuickSupport.zip\u00bb color=\u00bbwarning\u00bb align=\u00bbcenter\u00bb css=\u00bb.vc_custom_1717680050531{padding-bottom: 15px !important;}\u00bb link=\u00bburl:https%3A%2F%2Fwww.cdautomation.com%2Fdwn%2Fcda-quicksupport.zip\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb2\/5″ rt_wrp_col_paddings=\u00bbfalse\u00bb rt_border_top=\u00bb\u00bb rt_border_bottom=\u00bb\u00bb rt_border_left=\u00bb\u00bb rt_border_right=\u00bb\u00bb rt_border_top_mobile=\u00bb\u00bb rt_border_bottom_mobile=\u00bb\u00bb rt_border_left_mobile=\u00bb\u00bb rt_border_right_mobile=\u00bb\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbauto auto\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb offset=\u00bbvc_hidden-sm vc_hidden-xs\u00bb][vc_btn title=\u00bbCDA QuickSupport.exe\u00bb color=\u00bbwarning\u00bb css=\u00bb\u00bb link=\u00bburl:https%3A%2F%2Fwww.cdautomation.com%2Fdwn%2Fcda-quicksupport.exe\u00bb][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=\u00bb1\/2″ rt_wrp_col_paddings=\u00bbfalse\u00bb rt_border_top=\u00bb\u00bb rt_border_bottom=\u00bb\u00bb rt_border_left=\u00bb\u00bb rt_border_right=\u00bb\u00bb rt_border_top_mobile=\u00bb\u00bb rt_border_bottom_mobile=\u00bb\u00bb rt_border_left_mobile=\u00bb\u00bb rt_border_right_mobile=\u00bb\u00bb rt_bg_image_repeat=\u00bbrepeat\u00bb rt_bg_size=\u00bbauto auto\u00bb rt_bg_position=\u00bbright top\u00bb rt_bg_attachment=\u00bbscroll\u00bb][vc_column_text]<\/p>\n

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                    <\/ul><\/div>\n
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