{"id":82115,"date":"2022-07-12T16:16:15","date_gmt":"2022-07-12T14:16:15","guid":{"rendered":"https:\/\/www.cdautomation.com\/?page_id=82115"},"modified":"2024-06-06T16:46:55","modified_gmt":"2024-06-06T14:46:55","slug":"demander-une-assistance-technique","status":"publish","type":"page","link":"https:\/\/www.cdautomation.com\/fr\/demander-une-assistance-technique\/","title":{"rendered":"Demander une assistance technique"},"content":{"rendered":"

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Demander une assistance technique<\/h1>\n

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Ce formulaire est destin\u00e9 \u00e0 demander des informations et une assistance sur des questions techniques. En revanche, si vous devez nous renvoyer des unit\u00e9s d\u00e9fectueuses, vous devez utiliser ce formulaire :
\nhttps:\/\/www.cdautomation.com\/fr\/rma-autorisation-pour-le-retour-de-materiel\/<\/a><\/div>\n
\n

Remplissez le formulaire avec toutes les informations demand\u00e9es:<\/h3>\n
    \n
  1. \n
      \n
    • Donnez-nous des indications relatives \u00e0 l’unit\u00e9 pour laquelle vous demandez de l’aide<\/strong>:<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
        \n
      • Mod\u00e8le<\/li>\n
      • Code de commande (indiqu\u00e9 sur l’\u00e9tiquette situ\u00e9e sur le c\u00f4t\u00e9 de l’appareil)<\/li>\n
      • Num\u00e9ro de s\u00e9rie (indiqu\u00e9 sur l’\u00e9tiquette situ\u00e9e sur le c\u00f4t\u00e9 de l’appareil. S’il n’est pas disponible, veuillez \u00e9crire \u00ab\u00a0ND\u00a0\u00bb)<\/li>\n<\/ul>\n
          \n
        1. \n
            \n
          • <\/li>\n
          • Indiquez le motif de l’aide<\/strong>:<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
              \n
            • Configuration du logiciel<\/li>\n
            • Configuration mat\u00e9rielle<\/li>\n
            • Connexion<\/li>\n
            • Autre<\/li>\n<\/ul>\n
                \n
              1. \n
                  \n
                • Joindre la documentation:<\/strong> photo ou document pouvant aider \u00e0 mieux expliquer le motif de la demande<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
                  <\/div>\n

                  Apr\u00e8s avoir rempli le formulaire, un ticket sera cr\u00e9\u00e9 et vous recevrez les informations d’identification par e-mail pour acc\u00e9der \u00e0 votre portail d’assistance technique<\/strong> o\u00f9 vous pourrez communiquer directement avec nos techniciens<\/strong> et voir \u00e0 \u00e0 tout moment le statut de votre ticket et de tous les tickets ouverts chez nous<\/strong>.
                  \nCependant, vous pourrez communiquer avec notre assistance m\u00eame sans passer par le portail d’assistance<\/strong>, par e-mail en r\u00e9pondant aux e-mails de nos techniciens<\/strong>.<\/p>\n<\/div>\n

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                  T\u00e9l\u00e9chargez et ex\u00e9cutez notre logiciel d’assistance \u00e0 distance pour b\u00e9n\u00e9ficier d’une assistance technique en ligne:<\/h4>\n

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