{"id":74571,"date":"2022-03-02T14:12:48","date_gmt":"2022-03-02T13:12:48","guid":{"rendered":"https:\/\/www.cdautomation.com\/?page_id=74571"},"modified":"2025-06-04T12:49:46","modified_gmt":"2025-06-04T10:49:46","slug":"richiedi-assistenza-tecnica","status":"publish","type":"page","link":"https:\/\/www.cdautomation.com\/it\/richiedi-assistenza-tecnica\/","title":{"rendered":"Richiedi assistenza tecnica"},"content":{"rendered":"

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Richiesta di assistenza tecnica<\/h1>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row rt_row_background_width=”default” rt_row_style=”default-style” rt_row_borders=”” rt_row_paddings=”true” rt_bg_effect=”classic” rt_bg_image_repeat=”repeat” rt_bg_size=”cover” rt_bg_position=”right top” rt_bg_attachment=”scroll” rt_bg_video_format=”self-hosted”][vc_column width=”1\/2″ rt_wrp_col_paddings=”false” rt_border_top=”” rt_border_bottom=”” rt_border_left=”” rt_border_right=”” rt_border_top_mobile=”” rt_border_bottom_mobile=”” rt_border_left_mobile=”” rt_border_right_mobile=”” rt_bg_image_repeat=”repeat” rt_bg_size=”auto auto” rt_bg_position=”right top” rt_bg_attachment=”scroll”][vc_column_text css=””]<\/p>\n

Questo form serve per richiedere informazioni e assistenza su questioni di tipo tecnico. Se invece dovete rispedirci delle unit\u00e0 guaste, vi preghiamo cortesemente di utilizzare questo modulo:
\nhttps:\/\/www.cdautomation.com\/it\/rma-in-italiano\/<\/a><\/div>\n
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Compilare il form con tutte le informazioni richieste:<\/h3>\n
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  1. \n
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    • Indicare i dati dell’unit\u00e0 su cui richiedete assistenza<\/strong>:<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
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      • Modello<\/li>\n
      • Codice di ordinazione (indicato sull’etichetta posta sul lato dell’unit\u00e0)<\/li>\n
      • Numero di serie (indicato sull’etichetta posta sul lato dell’unit\u00e0. Indicare “ND” se non disponibile)<\/li>\n<\/ul>\n
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          • <\/li>\n
          • Indicare nel dettaglio il tipo di applicazione e il motivo dell’assistenza<\/strong>:<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
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            • Configurazione software<\/li>\n
            • Configurazione hardware<\/li>\n
            • Connessioni<\/li>\n
            • Altro<\/li>\n<\/ul>\n
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              1. \n
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                • Allegare documentazione:<\/strong> foto o documenti che servono a spiegare meglio la richiesta<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n
                  <\/div>\n

                  Dopo aver compilato il form, verr\u00e0 creato un ticket<\/strong> e ricever\u00e0 via email le credenziali per accedere al suo portale di assistenza tecnica<\/strong> dove potr\u00e0 comunicare direttamente con i nostri tecnici<\/strong> e vedere in qualsiasi momento lo stato del suo ticket e di tutti i ticket aperti con noi<\/strong>.
                  \nSar\u00e0 comunque in grado di comunicare con la nostra assistenza anche senza passare per il portale di assistenza, via email rispondendo alle email dei nostri tecnici<\/strong>.<\/p>\n<\/div>\n

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                  Scarica e avvia il nostro programma di supporto remoto per ricevere assistenza tecnica online:<\/h4>\n

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                    <\/ul><\/div>\n
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